Privacy Policy joli77 – Malaysia Player Data Protection

1. Introduction

Joli77 ("we", "Platform", "company") is committed to protecting the privacy of every player who uses our services at joli77.net. This Privacy Policy explains the types of personal data we collect, the purposes for collection, how the data is used, and your rights as the data owner.

This document applies to all users who browse the joli77 website, register an account, make a deposit, withdraw funds, or use any service on our platform — whether via web browser or mobile app.

We handle your personal data in accordance with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA) and guidelines issued by the Department of Personal Data Protection. Compliance with this legislation is not merely a formal requirement — it reflects our core values in building long-term trust with our players.

2. Personal Data We Collect

Joli77 collects various types of information depending on how you interact with our platform. The following are the main categories of data we collect:

We also collect data automatically through cookies and tracking technologies when you browse our platform. More information on this can be found in Section 5.

3. How We Use Your Data

The personal data we collect is used solely for the following purposes:

• Account management: Registering new accounts, verifying player identity through the KYC process, and maintaining accurate account records.
• Transaction processing: Processing deposits, withdrawals, and any fund transfers related to your joli77 account.
• Platform security: Detecting and preventing fraudulent activity, money laundering, multiple account usage, and other security threats.
• Customer support: Responding to enquiries, resolving complaints, and providing technical assistance to players.
• Legal compliance: Fulfilling reporting obligations to the relevant authorities when required by law.
• Product improvement: Analysing usage patterns to improve the platform's interface, performance, and overall experience.
• Marketing communications: Sending notifications about promotions, bonuses, and platform updates — only if you have given your consent.

We will not use your data for any purpose beyond the list above without first obtaining your explicit consent.

4. Information Sharing with Third Parties

Joli77 does not sell or disclose your personal data to third parties for marketing or advertising purposes. However, there are limited situations where we need to share certain information with trusted third parties:

• Payment service providers: Transaction information is shared with registered payment processors (such as FPX, DuitNow, and e-wallet providers) solely for the purpose of processing your transactions.
• KYC service providers: Identity data is shared with integrated third-party identity verification platforms to meet anti-fraud requirements.
• Legal authority: Information may be disclosed to the police, courts, or regulatory bodies if required by a court order or applicable law.
• Technical infrastructure providers: Cloud and hosting service providers that process data on our behalf and are subject to strict confidentiality agreements.

All third parties working with Joli77 are required to comply with data protection standards equal to or higher than our own. Binding data processing agreements are signed with every partner before any data sharing takes place.

5. Cookies & Tracking Technologies

Joli77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit our website.

We use the following categories of cookies:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymous information on how players use our platform to help us improve performance and speed.
• Functional Cookies: Remembering your preferences such as language, currency, and display settings to provide a more personalised experience.
• Analytics Cookies: Helping us understand aggregated usage patterns for internal product improvement purposes.

You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect platform functionality. For more information on managing cookies, refer to your browser's help section.

6. Data Security

Joli77 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, modification, or destruction.

• Data encryption in transit: All communication between your browser and our servers is protected with 256-bit SSL/TLS encryption.
• Data encryption at rest: Sensitive data such as passwords and financial information is stored in encrypted format using robust algorithms.
• Multi-layer access control: Access to the customer database is restricted on a need-to-know basis, with mandatory two-factor authentication required for all staff.
• Continuous threat monitoring: Our security monitoring system operates 24/7 to detect and respond to threats in real time.
• Periodic penetration testing: We conduct periodic independent security testing to identify and patch any system vulnerabilities.

While we take all reasonable steps to protect your data, no security system is entirely foolproof. Should a security incident involving your data occur, we will notify you within the timeframe required by applicable law.

7. Your Rights as a Data Owner

Under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding your personal data held by joli77. We respect and facilitate the exercise of these rights:

To exercise any of the rights above, contact our support team via live chat or email. We will process your request within 14 business days. Please note that certain requests may be subject to legal restrictions, such as financial record retention obligations.

8. Data Retention Period

Joli77 retains your personal data only for as long as it is necessary for the purposes stated in this Privacy Policy or as required by law. The following are our general data retention guidelines:

• Active account data: Retained for the entire duration your account remains active on the joli77 platform.
• Data after account closure: Basic records are retained for a minimum of 7 years in accordance with Malaysia's financial and tax regulatory requirements.
• Financial transaction records: Retained for 7 years in accordance with anti-money laundering (AML) reporting requirements.
• Security logs: Retained for 12 months for security incident investigation purposes if required.
• Support communication records: Retained for 3 years for reference and dispute resolution purposes.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to you.

9. Children's Privacy

The joli77 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of children under the age of 18.

If we discover that data belonging to a person under 18 has been collected without our knowledge, we will take immediate action to delete that data and close the account in question. Parents or guardians with concerns about this are encouraged to contact us right away.

10. Links to Third-Party Websites

The joli77 platform does not contain links to external third-party websites. All content and links within this platform are internal links connecting you to other sections of joli77.net.

If you receive any communication claiming to be from joli77 but containing links to unknown external websites, treat it as a phishing attempt and do not click the link. Report it to our support team immediately.

11. Privacy Policy Amendments

Joli77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant operational reasons.

When we make material changes to this policy, we will:

• Updating the "Last Updated" date at the top of this document.
• Sending a notification to your registered email address at least 7 days before changes take effect.
• Displaying a clear notice on the platform's main page for a specified period after changes are made.

Your continued use of the joli77 platform after the effective date of any amendment constitutes your acceptance of the updated privacy terms. It is your responsibility to review this page periodically.

12. Contact Us

If you have any questions, concerns, or wish to exercise your rights under this Privacy Policy, our team is ready to assist through the following channels:

• Live Chat: Available directly on the joli77 platform, 24 hours a day, 7 days a week.
• Privacy Email: [email protected] — dedicated to enquiries regarding personal data and privacy rights.
• General Support Email: [email protected] — for all other general enquiries.

For data rights requests (access, correction, deletion), please clearly state the type of request and include sufficient identity verification information so we can process it accurately and securely.